Shipping Policy

All Sales Are Final

Due to the nature of our hemp-derived products and applicable regulatory, safety, and quality-control standards, all sales are final.

We do not accept returns, exchanges, or refunds for any products once an order has been placed and processed.

Purchases Made Through Third-Party Sellers

Collective Society only honors returns, replacements, or order-related support for products that were purchased directly through our official website, Collective-Society.com, and accompanied by valid proof of purchase.

We do not accept returns, issue refunds, or provide replacements for products purchased through:

• Retail storefronts
• Smoke shops or dispensaries
• Online marketplaces
• Authorized or unauthorized third-party vendors
• Resellers or distributors

Any issues related to third-party purchases must be resolved directly with the original seller.

Damaged, Incorrect, or Defective Orders

If a product purchased directly from Collective-Society.com arrives damaged, defective, or incorrect, please contact our Customer Support team within 48 hours of delivery at:

📧 support@collective-society.com

Include:

• Full name used on the order
• Order number
• Description of the issue
• Clear photos of the item(s) and packaging

After review, we may offer a replacement or store credit at our discretion.

Missing or Lost Packages

Collective Society is not responsible for packages that are lost, delayed, or marked as delivered by the shipping carrier.

If tracking shows “Delivered” but the package has not arrived:

• Please allow up to 4 business days for final delivery
• Check with neighbors or your local USPS office

Claims for missing packages must be filed directly with USPS.

Incorrect Shipping Information

Please verify all shipping details before submitting your order.

Collective Society is not responsible for:

• Orders shipped to incorrect or incomplete addresses
• Packages returned to sender due to customer error

Once an order is submitted, shipping details cannot be changed.

Refused or Undeliverable Packages

Orders that are refused, returned to sender, or deemed undeliverable due to address errors, local restrictions, or customer refusal are not eligible for refunds or reshipment.

Canceled Orders

Orders cannot be canceled once placed.

Due to rapid processing and compliance requirements, no cancellations or modifications are permitted after checkout.

Chargebacks & Fraud Prevention

All purchases are subject to age verification and fraud screening.

Chargebacks or payment disputes filed without contacting Customer Support first may result in:

• Order suspension
• Account limitations
• Permanent loss of purchasing privileges

We encourage customers to reach out to our team so we can assist directly.

Contact Information

For questions regarding this Returns & Refunds Policy, please contact:

📧 support@collective-society.com

Customer Support Hours:
Monday–Friday | 8:00 AM–4:30 PM (PT)
Responses are typically provided within two business days.