Refunds and Return Policy

Return Request Window

If you would like to request a return or refund, you must contact our Customer Support team within 14 days of confirmed delivery.

Requests submitted after the 14-day period are not eligible for refund or exchange.

Eligibility Requirements

To qualify for a return:

• The product must be unused
• The item must be in the same condition as received
• All original packaging must be included
• Valid proof of purchase from Collective-Society.com is required

Items sent back that do not meet these conditions may be denied.

Purchases From Other Retailers

Collective Society provides support only for items purchased directly from our official website.

We cannot accept returns, offer refunds, or send replacements for products purchased from:

• Retail stores
• Smoke shops or dispensaries
• Third-party websites or marketplaces
• Resellers or distributors

If you purchased elsewhere, please contact that seller. Their policies will apply.

Damaged, Incorrect, or Missing Items

If your package arrives damaged, incomplete, or incorrect, please email us within 48 hours of delivery.

📧 support@collective-society.com

Include:

• Your full name
• Order number
• Description of the issue
• Clear photos of the products and packaging

Our team will review the situation and work toward an appropriate resolution.

How Refunds Work

Once your return request is approved, instructions for sending the item back will be provided.

After we receive and inspect the product, you will be notified by email whether your refund has been approved or denied.

If approved, the refund will be issued to your original method of payment. Processing times may vary depending on your financial institution.

Waiting on a Refund?

Most refunds appear within 2–5 business days after approval.

If you have not received it:

1. Check your bank account
2. Contact your credit card provider
3. Contact your bank

If the refund still has not posted, please reach out to:

📧 support@collective-society.com

Sale & Promotional Items

Only regularly priced merchandise may be eligible for refunds.
Items purchased during sales or promotions are final sale.

Exchanges

We replace items only if they arrive defective or damaged.

If you need the same product replaced, contact:

📧 support@collective-society.com

Our team will guide you through the next steps.

Return Shipping

Customers are responsible for the cost of return shipping unless otherwise stated by our support team.

Shipping fees are non-refundable. If a refund is granted, return shipping costs may be deducted from the total.

For higher-value returns, we strongly recommend using a trackable shipping service or purchasing shipping insurance. Collective Society cannot guarantee receipt of returned items.

Need Help?

For any return or refund questions, contact:

📧 support@collective-society.com

Customer Support Hours:
Monday–Friday | 8:00 AM–4:30 PM (PT)
Please allow up to two business days for a response.